Terms of Service

1 Scope and acceptance

Where an account or other activity requires agreement to these Terms, we present the applicable revision and request affirmative acceptance before that activity. A person accepting for an organization must have authority to do so. Viewing this public legal library does not subscribe you to a paid service or establish that you accepted every agreement it contains.

You must have legal capacity to accept these Terms. An organization's users must be authorized to use its account. Our business services are not directed to children. Do not create an account if you cannot lawfully enter the applicable agreement.

2 Three ways to use Shpyrd

Open source: the open-source core is made available under Mozilla Public License 2.0 and applicable notices. You may use and operate that edition subject to those licenses, without a paid subscription. You are responsible for hosting, operation, and support. These Terms do not restrict rights granted under an open-source license or promise commercial support for that edition.

Cloud: Shpyrd Cloud is a proprietary PaaS hosted by Shpyrd. Plan, monthly, annual or other offered term, payment, and renewal follow the selection confirmed in Shpyrd or Stripe checkout. That selection prevails over inconsistent general commercial provisions. Later plan or interval changes require confirmation of the new prices, dates, and any proration under the Cloud Terms.

Enterprise: commercial features installed by Shpyrd in Customer infrastructure are governed by the Enterprise Agreement and accepted Order. Plan, monthly, annual or other term, payment frequency, renewal, and changes are agreed in the Order or an amendment. Contract term, billing, and technical key validity are independent; monthly installments do not shorten an annual commitment. Open-source core rights remain governed by its license.

The product agreement governs its subject matter and prevails over these general Terms for the purchased service. An expressly negotiated Order overrides only the provisions it identifies. Data processing and service level agreements apply only within their stated scope. The Privacy Policy describes personal-data practices and is not a grant of consent for every processing activity.

3 Accounts and communications

Provide accurate account information, keep it updated, safeguard credentials, and manage permissions for your team. Notify legal@shpyrd.io promptly of suspected unauthorized account use. You remain responsible for authorized users' actions without excluding our responsibility for failures attributable to us.

We may send transactional messages about the account, security, service changes, and billing to designated contacts. Optional marketing is handled separately, with choices and withdrawal where required. Account cancellation does not cancel an organization's separately contracted services unless the applicable cancellation process is completed.

4 Acceptable use

Do not use our website or account interfaces to violate law, infringe rights, distribute malware, gain unauthorized access, evade payment or usage controls, or materially disrupt services. Do not impersonate another person or misrepresent your authority. Security research that could affect systems or other users must be coordinated with us in advance.

We may restrict access reasonably necessary to address a security incident, unlawful activity, or material breach. Where feasible, we will explain the restriction and provide an opportunity to resolve it. Product suspension and data-retrieval obligations remain governed by the applicable product agreement and mandatory law.

5 Content and intellectual property

We and our licensors retain rights in our website, branding, documentation, and proprietary materials. You may access documentation and use examples for evaluating or using Shpyrd, subject to any specific license attached to them. This does not transfer trademarks or proprietary software rights. Open-source and third-party licenses continue to govern the components they cover.

You retain rights to information and materials you submit. You authorize us to use them only as necessary to provide the requested account, support, or website functionality, protect the service, and meet legal obligations. Do not submit materials you lack authority to provide. Customer application data is governed by the product agreement and any applicable DPA.

If you voluntarily provide feedback, we may use it to improve our services without payment, but this permission does not authorize disclosure of your confidential information or personal data contrary to our obligations.

6 Information and third-party services

Public documentation may change as products evolve. We aim to keep it accurate but do not guarantee every example will be suitable for your environment. Test changes before production use. Express commitments in an accepted agreement, applicable offer, or mandatory law remain unaffected.

Links and integrations may lead to independent third parties. Their terms and privacy notices govern their services. We do not control their content; linking alone is not an endorsement. This does not remove our responsibility for suppliers we engage to perform our own contractual obligations.

7 Fees and liability

Browsing the public legal library does not incur a subscription fee. Any paid service requires its own disclosed pricing and acceptance. These Terms do not add fees or commitments to an existing product subscription.

To the extent legally permitted, public website information is provided without a promise of uninterrupted availability or suitability for a particular purpose. Liability, remedies, warranties, and limitations for paid services are those in the applicable product agreement. For website use outside such an agreement, responsibility is determined by applicable law; these Terms do not impose a separate monetary liability cap.

Nothing here excludes liability that cannot lawfully be excluded, including mandatory consumer protections or liability for intentional wrongdoing, fraud, or other non-excludable conduct. Local mandatory rights are preserved regardless of where you reside.

8 Changes, termination, and notices

We will identify a new revision and its effective date when changing these Terms. Material changes affecting an accepted account relationship require reasonable advance notice and renewed acceptance where required. Changes do not retroactively alter signed Orders or past conduct; those changes follow the applicable product agreement. Archived revisions remain available through this library.

You may stop using the website and request account closure, subject to active product agreements and necessary retention. We may discontinue a free website feature with reasonable notice where practicable. Accrued rights, applicable payment obligations, and provisions intended to survive are unaffected.

Send legal notices to legal@shpyrd.io and personal-data requests to privacy@shpyrd.io. We send notices to the account or Order contact and provide appropriate in-product notice when relevant.

9 Law, language, and disputes

Brazilian law governs these general Terms, excluding rules that would defeat mandatory protections available under applicable law. Disputes may be brought before the courts of São Paulo, Brazil, subject to mandatory rules permitting another competent forum and any expressly agreed product-specific forum. The parties should first attempt good-faith resolution through legal@shpyrd.io; this does not prevent urgent relief or exercising statutory rights.

The Global edition is the English original. A convenience translation does not override it. If the relationship expressly identifies the Brasil edition, the Portuguese edition and its local provisions govern. A language or website-region selection alone does not change the contracting entity or an already accepted agreement.

If a provision is invalid, the remaining provisions continue to apply as legally permitted. Failure to enforce a provision on one occasion does not waive it permanently. An assignment must respect applicable law and any restrictions in the relevant product agreement.